Shipping & Delivery

FAQS

How much is shipping cost? $5.00 dollars flat rate. and free for orders over $50.00

Shipping speeds

TO BASIC EXPEDITED
USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Worldwide 10-20 business days without tracking 1-5 business days via FedEx

 

OUR RETURN POLICY

Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by calling our Web Customer Service at734-707-7316 or by emailing webcustomerservice@Matt514.com. Please include your Sales Order number, PO Number, or Pack Slip number.

Placing and Receiving Orders

Unless noted otherwise at the time you place your order, Matt514 ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. You may place an order through the easy checkout at Matt514.com 24 hours a day, 7 days a week. We do not accept mail-order requests.

SHIPPING DEADLINES TO ARRIVE BEFORE CHRISTMAS:

  • Ground Shipping Deadline – Thursday Dec 17th by Noon CT
  • Three Day Shipping Deadline – Friday Dec 18th by Noon CT
  • Overnight Shipping Deadline – Monday Dec 21st by Noon CT

Closed – December 25th and Jan 1st

 

Prices

All prices and purchase requirements are shown in U.S. dollars. Matt514 accepts all order payments in U.S. dollars.

Search

You may search through Matt514’s merchandise categories, such as T-shirts or Jewelry. Simply type in the kind of product you are looking for, and you will be able to browse through every Matt514 item in that category.

Shopping Carts

Placing an item in your shopping cart does not reserve the item. Items are reserved after the checkout process is completed. This may result in an unavailable item initially being listed as available.

Missing or Damaged Merchandise

We apologize for any problems that may have occurred with your order. Please call (734)707-7316 Monday through Friday 9am-4pm Central Standard Time, to speak with a customer service representative. We will assist you as quickly as possible.

Payment Options

Accepted Forms of Payment

When placing an order at Matt514.com you may use the following payment methods: American Express, Discover, MasterCard, Visa, debit cards with the MasterCard or Visa logo, PayPal and Google Checkout. You can also use your electronic Matt514 gift certificate. We cannot accept checks, cash, or money orders as payment. We accept credit cards only from countries to which we ship.

Discount Codes

Coupons and Discount Codes

Every coupon valid on Matt514.com has a discount code. Enter this code at the checkout page when you are checking out on Matt514.com to receive your discount. Only one coupon or discount of any type may be used at a time. Please check your coupon for details. Matt514 coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Matt514 e-Gift Certificates.

Gift Certificates

  • All gift certificates expire two years from the date of purchase. Email gift certificates are only available for international customers. P.O. Boxes are not allowed for gift certificates.
  • Terms & Conditions: Gift Certificate requires activation before it can be used. It must be redeemed within the designated time period. Must be redeemed on Matt514.com. Any unused balance will be placed in the recipient’s Gift Card account when redeemed. If an order exceeds the amount of the Gift Card, the balance must be paid with a credit card or other available payment method. Matt514.com may provide Gift Card purchasers with information about the redemption status of Gift Cards that they purchase. Gift Cards cannot be used to purchase other gift cards. The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. We are not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
  • Activation: To Activate your Gift Certificate, call  800-424-0943  , ask for Web Customer Service. Our hours are Monday-Friday 8:00-5:00 CST. You must have Gift Certificate # and either the email address it was sent to or the mailing address it was mailed to. Please allow up to 48 hours for activation.

Shipping and Handling

Unless noted otherwise in the ordering process Matt514 ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

International Shoppers

Outside of the 48 continental United States shipments are shipped via USPS.

Please note that we do not allow personalization for international orders.